Refund policy

Returns/Store Credit

Items eligible for return must be postmarked within 7 days of the delivery date to be eligible for a refund (minus the shipping fee). Items must be postmarked within 14 days of the delivery date to be eligible for a store credit (minus the shipping fee). Items postmarked 15 days or more after the delivery date will not be accepted.

Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

• When making a return, please include the original invoice in the package along with the completed return form. Mail to the Lagrange, Georgia address on the return form. 

• We do not provide return shipping labels. The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference, as well as insurance in case the package is lost by mail carrier.

• Please allow 5-7 business days for our warehouse to receive and process your return. You will receive an email notification once your return is complete.

You can always contact us for any return question at Simonandpine@gmail.com.

Damages and issues
If you have received an item with any problems or defects, please contact our warehouse within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

Non-returnable items
ALL ACCESSORIES AND JEWELRY ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS.

Exchanges

Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items.

• We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit cannot be applied to that new order that has been placed. Credit MUST be used for future purchases. 

Refunds
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at Simonandpine@gmail.com.